Wirth Inc Plumbing-Heating-Cooling - 133 East Exchange Street, Geneseo

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Reviews about Wirth Inc Plumbing-Heating-Cooling

• Lesley Cycotte
  ★ ☆ ☆ ☆ ☆
  VERY POOR CUSTOMER SERVICE!!!
  I'd give 0 stars if I could.
  I've used their services twice and never will again. The second time is my own fault for giving them a second chance. But, I have never had such poor customer service as a whole or had a company that just did not care about customer satisfaction at all. They overcharge for their labor by adding way more time than just drive time with an already high labor rate.
  The first service call was for our AC unit not working. While waiting for my AC unit to thaw, they did another job at the same time so I would't have to pay labor while it thawed (or so the tech said), but then seemed to charge me for that time. I hadn't paid close attention, so I didn't argue much but it seemed like he was not there very long once he came back. He said we had a "very slow leak" but he couldn't find it so he'd just recharge the freon and it should be ok for a "long time". Well, that was at the beginning of fall (oct) when we had an unusually hot week after things had started cooling off. Now it has warmed up again and surprise surprise, it doesn't work again. So, they apparently didn't fix it for whatever reason and now I need to have someone more competent come in and actually fix it so it won't just leak out again.
  The second time, a technician came out to fix an ejector pump which they said was broken and we needed a new one. He barely spoke to me or told me anything about what was wrong or what he was doing to fix it. The only reason I knew he was replacing the pump altogether is because I saw him carrying out the old one and then asked as he was about to go out the front door. Again, they rounded way up on time and I feel overcharged me. I paid closer attention to the time, but they include "loading and drive time" which gives them a little flexibility. However I can't imagine loading their truck and driving to my house that's no more than 10 minutes away took about 45 minutes-1 hour!
  I sent a letter in with my payment for the second job, expressing my concerns about feeling like I was overcharged and that their technicians were less than informative. It had my name, address, phone number, and e-mail address and they didn't even acknowledge my concerns. No one at the company felt it necessary to respond in any way, which speaks volumes to how they do not value their customers in my opinion. It feels to me like they're so big and already make so much money that it's no concern to them if one customer unhappy. Had they at least attempted to acknowledge my concerns, I'd have felt much better about the situation. However, they did not bother and because of their lack of concern, terrible overall service, and very high labor rate, I would not recommend them to anyone!
• Allen Seabloom
  ★ ★ ★ ★ ★
  I had Wirth install a mini-split system in my 2nd floor. I would recommend them to anyone in a heartbeat. They fixed a problem caused by another HVAC company and respected my house the entire time. Call them first.

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